Terms and Conditions

Please refer to the order terms below. If you have any further questions, please contact us. 

• Web orders will ship 5-7 business days from the time of purchase. 
• Any defective items purchased directly from Lodge are eligible for full refund or exchange by contacting customer service. 
• Shipping for returns/exchanges due to non-defect reasons (i.e. wrong size, color, no longer desired) will be the responsibility of the customer. 
• Items bought from retailers should be returned/exchanged at the place of purchase. 
• Transactions are transmitted using 128-bit secure socket layers (SSL) for up-to-date data protection 



Privacy Policy

What information do we collect? 

We collect information from you when you place an order, subscribe to our newsletter or fill out a form. 
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: 
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.


How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 
We do not use cookies.

Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance 
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent 
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 
If we decide to change our privacy policy, we will post those changes on this page. 

Contacting Us 
If there are any questions regarding this privacy policy you may contact us using the information below. 

Lodge Manufacturing Company
PO Box 380
South Pittsburg, TN 37380
USA
423-837-7181